Privacy Policy

NovaReel ("we", "us") respects your privacy. This page explains what we collect when you use novareel.io, why we collect it, how long we keep it, and the choices you have.

Information we collect

When you submit a form or ask us to call you back, we collect the details you give us: your name, phone number, email address and what you need help with. We also collect standard analytics about how visitors use the site (pages viewed, approximate location, device and browser type, and referring source) through Google Analytics 4, which uses cookies.

How we use it

We use your contact details only to reply to you, call you back about your enquiry, and provide the services you ask for. We use analytics data to understand which pages are useful and improve the site. We do not sell your personal information, and we do not use your details for unrelated marketing lists.

Who we share it with

We share data only with the service providers that run this site and our operations — hosting and database infrastructure, Google Analytics, and the email and phone tools we use to contact you — and only so they can perform that work for us. We may also disclose information where the law requires it.

How long we keep it

Enquiry details are kept for as long as needed to follow up and for our business records, and are deleted on request. Analytics data is retained according to Google Analytics' standard retention settings.

Your choices

You can ask us to access, correct or delete the information you have given us by emailing hello@novareel.io, and we will action it within a reasonable time. You can block cookies in your browser or use a browser opt-out for Google Analytics; the site still works without them.

Contact

Questions? Email hello@novareel.io.