Terms of Service

By using novareel.io or engaging NovaReel for work, you agree to the terms below. If you are agreeing on behalf of a business, you confirm you are authorised to do so.

Services

NovaReel produces video ad creative, launches and manages ad campaigns, and follows up on leads on your behalf. Deliverables, timelines and revision counts are described on your engagement's order form.

Payments

Your first ad and campaign launch are provided at no cost; you're responsible for your own ad spend directly with the ad platforms. Any paid engagement beyond that will be agreed with you directly before work begins.

Your responsibilities

You are responsible for the accuracy of the brand assets, photos, offers and claims you send us, and for holding the rights to use them in advertising. You keep ownership of the material you provide; you receive the right to use the ad creative we produce for you in your own marketing.

Ad platforms and results

Campaigns run on third-party platforms (including Facebook, Instagram, TikTok and Google) and are subject to their policies, review decisions and pricing. We cannot guarantee a specific number of leads, bookings or revenue, and platform-side rejections or account issues are outside our control.

Cancellation

Engagements are month-to-month with no long-term lock-in. Either side can stop future work with written notice; work already completed and ad spend already committed still stand.

Liability

We provide our services with reasonable skill and care, but to the extent permitted by law we are not liable for indirect or consequential losses, including lost profits or lost ad spend. These terms are governed by the laws applicable at our place of business.

Contact

Questions? Email hello@novareel.io.